Platform Care Terms
1. Care Plan Agreement
All Clarity platforms operate under a structured Care Plan. The Care Plan is a recurring annual agreement that covers hosting, maintenance, security, and technical support for your platform.
2. What's Included
Care Plans include secure cloud hosting, SSL certificates, core platform updates, regular backups, uptime monitoring, and technical support as defined by the selected plan tier.
3. Billing
Care Plans are billed annually. The first year begins upon platform launch. Renewal invoices are sent 30 days prior to the anniversary date.
4. Cancellation
Care Plans can be cancelled with 30 days written notice before the renewal date. Upon cancellation, Clarity will provide all necessary credentials and data for migration. The platform will remain active until the end of the current billing period.
5. Content Ownership
You own all content and data on your platform. In the event of cancellation, all content and data will be provided to you in a standard export format.
6. Support Scope
Technical support covers platform-related issues only. New feature development, content updates, and design changes are outside the scope of the Care Plan and may require a separate quotation.